Complaints

This procedure is related to complaints about policy, procedure or actions from the editorial staff of the journal. The journal’s editorial staff is open to comments and complaints that contribute to the improvement of our processes. We are committed to answer such complaints in an expedite and constructive manner.

The procedure to file a complaint is as follows:

• -    The individual that files a complaint must do so via the following email address: permanyer@permanyer.com
   
• -    A complaint must be related to an error in the editorial procedure, such as a disproportionately long delay in replying to an author or reaching a decision regarding a manuscript, a rude reply or a serious error in judgement.
   
• -    The complaint must be about something that is within the responsibility and jurisdiction of the editorial department of the journal.
   
• -    Complaints will be processed by the corresponding member of the editorial staff and will escalate to the Editor in chief if necessary.
   
• -    If the initial response is inadequate, the person filing a complaint may request involvement of the Editor in chief, whose decision is definitive and final.
   
• -    If the person filing a complaint is not satisfied after the final decision, he/she may file a complaint to a regulating body such as the Committee on Publication Ethics (COPE).
   
• -    All complaints shall and will be addressed within seven workdays of reception.